Housing Support Worker – part-time (closes Midday 23/06/2021)

ICYS seeks to employ a suitably qualified and experienced professional to fill the following position. 


Title: Housing Support Worker
Program: Youth Housing and Support Program (YHAS)
Hours: Part-time, 45 hours per fortnight (3 days/week)
Term: Fixed term to 30 June 2023
Location: Based at the ICYS Ipswich Office (and other ICYS office locations when requested)
Award: Social, Community, Home Care & Disability Services Award 2010 Level 4.1 (currently $36.62/hr), plus leave loading, superannuation and salary sacrifice
Responsible to: ICYS Programs Manager                                                               
Accountable to: ICYS CEO and ICYS Management Committee

 About ICYS:
ICYS Ipswich Community Youth Service, a not-for-profit community based organisation, has been providing assistance and support to at-risk children, young people, their families and their communities in the Ipswich and surrounding regions since 1983.  As a multi-service organisation funded by five Queensland Government departments, ICYS provides a range of support programs and activities to assist and empower young people to make positive choices and decisions for their future. 

For 38 years, ICYS has been providing support and assistance to children and young people based on individual need including assistance with educational engagement, housing and homelessness, vocational training, employment assistance, crime prevention & intervention, disability support, information, referral, advocacy, practical assistance, drop-in, emergency relief and recreational activities in the Ipswich and surrounding regions.  Each year ICYS provides direct services to over 3000 children and young people across five Local Government Areas (Ipswich, Somerset, Lockyer Valley, Scenic Rim and the western suburbs of Brisbane) from our offices in Ipswich and Lowood.

Position Outline:
The Youth Housing and Support (YHAS) Program aims to support young people to address issues impacting on homelessness and identify barriers that may prevent them from accessing or maintaining safe, secure and/or affordable housing.  The program maintains a client-centred approach to service delivery and works with young people and young families, to discuss and implement strategies to respond to emerging needs.  The program:

  1. Supports any young person aged 16 to 25 who is homeless or at risk of homelessness to address barriers to accessing safe, suitable and sustainable housing.
  2. Provides immediate temporary supported accommodation in five ICYS properties for young families (young people aged 16-25 with children in their care) who are homeless. Provide intensive case management to address barriers to accessing safe, suitable and sustainable housing. Provide property management tasks including rent collection and tenancy management tasks.

The position of Housing Support Worker provides holistic case management support to young people who are homeless or at risk of becoming homeless and who may present with complex behaviours and high needs.  Specific to this newly created part-time position will be a focus on supporting the young families occupying our temporary supported accommodation properties (x5), by providing intensive case management and transition support to reduce homelessness recidivism. 

Other functions include liaising with housing providers and other community and government organisations and networks that support young people.  This position sits within our high achieving Youth Housing and Support Program and alongside other youth-focused programs that support at risk young people, many with high needs and often in crisis.  The ability to be empathetic and work within an organisation that supports the empowerment of young people is essential. 


  • Please read the PD Housing Support Worker (part time) and submit an application letter expressing your interest in this position to bso@icys.org.au (maximum 2 pages)
  • Your application letter must clearly outline how you meet the Position Prerequisites listed on page 3 & 4 of the PD Housing Support Worker (part time); and
  • This letter must be accompanied by a current resume including at least 2 referees (at least one must be a recent supervisor).

Applications close Midday Wednesday 23rd June 2021